csn-helpdesk

These terms apply to the use of CSN Helpdesk (“the Helpdesk”), provided by CSN (“we”, “us”), and in particular to connecting email mailboxes to it. By using the Helpdesk you accept them. How we handle personal data is described in our Privacy Policy.

1. Using the Helpdesk

The Helpdesk is a tool for the work of CSN and its partners. Your access is personal: keep your login details to yourself, and tell us at once at no-reply@gmail.com if you think someone else has used them.

2. Connecting a mailbox

Connect only mailboxes that you own, or that you are authorised to manage for the person or organisation that owns them.
You are responsible for the app passwords you give the Helpdesk, and for what is sent from the mailboxes you connect. Revoke an app password at your provider whenever you no longer want the Helpdesk to reach the mailbox.
Your use of a mailbox stays subject to the terms of its provider (for example Google's terms for Gmail). Google Workspace accounts that do not allow app passwords cannot be connected.

3. Acceptable use

You must not use the Helpdesk to:

send spam, or any message the recipient has not agreed to receive where their consent is required;
send anything unlawful, fraudulent, threatening or defamatory, or that infringes someone else's rights;
send malware, or try to deceive recipients about who a message comes from;
reach a mailbox, or any other data, you are not authorised to;
interfere with the Helpdesk, test its security without our written permission, or overload it.

4. Availability, and no warranty

We work to keep the Helpdesk running and your data safe, but it is provided “as is” and “as available”. We do not promise that it will be uninterrupted or free of errors, nor that every message will be synced or delivered: the mail itself is kept and delivered by your email provider, whose service we do not control. Keep your provider's mailbox as the record of your mail.

5. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, for loss of data, profit or business, or for loss caused by your email provider, by a mailbox you connected, or by your use of the Helpdesk in breach of these terms. Nothing in these terms limits liability that cannot be limited by law.

6. Suspension and termination

We may suspend or end access to the Helpdesk, or disconnect a mailbox, if these terms are broken, if the security of the Helpdesk or of a mailbox is at risk, or if the law requires it. You can stop using the mail feature at any time by disconnecting your mailboxes; what then happens to their data is described in the Privacy Policy.

7. Changes to these terms

We may change these terms. The date at the top of this page shows when they last changed; using the Helpdesk after a change means you accept the new terms.

8. Governing law

These terms are governed by the laws of Bangladesh, and disputes about them are for the courts of Bangladesh. If you are a consumer, this does not take away the protection the law of the country where you live gives you.

9. Contact

CSN · no-reply@gmail.com